Refund policy
KALKERIET makes every effort to accommodate product returns with a generous return policy. Refunds will be processed as soon as returned items have been checked and accepted by KALKERIET. The product you return must be in new, unused, condition with all the original packaging and product tags still attached. The product should only be returned to an address stated in an e-mail by KALKERIET. New and unused means that there are no marks on the item or signs of any wear. However if an item is customized or made to order KALKERIET cannot cancel the order after 24 hours of placement or accept a return. Other goods received may be returned (not worn) within 7 days. The 7-day period begins upon receipt of return request in written form (e.g. by letter, or email to info@kalkeriet.com. Sending the goods or notice within this period is sufficient. KALKERIET does not cover any return shipping costs. Any cancellations is subject to a cancellation charge, the fee is determined by KALKERIET and is notified by e-mail to the CUSTOMER for approval, if the CUSTOMER does not approve the fee, KALKERIET cannot approve the return.
KALKERIET shall refund to the Customer either by wire transfer, credit card refund voucher such sums already paid less 20% - 50% of the total purchase order value being cancellation charges incurred by KALKERIET in respect of its expenses.
The contract shall not be cancelled unless the manufacturer of the products agrees to accept KALKERIET's cancellation notice.
KALKERIET shall check the packaging and conditions of each Product returned, being the substantial integrity of such Products an essential requirement for the exercise of the right of cancellation.
KALKERIET reserves the right to reject the return of such Products that should result to have been damaged, deteriorated, stained or appear to be in a condition that unequivocally shows that they have been used for purposes other than for those verifications by the Customer strictly necessary to ascertain the nature and features of the Product purchased.
In the case that the return shipment requires pickup or the payment of any added fees, KALKERIET reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
Pickups for all authorized returns with KALKERIET’s courier account numbers must originate from the same country of the original shipment.
Returns are not applicable on made-to-order designs (items with +2 weeks lead time).
Large or fragile items (as determined by KALKERIET) we reserve the right to nominate a specialist handler for return transit and pass the cost of this service onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet it.
Any Security Tag must still be intact and attached to returned items.
KALKERIET shall refund to the Customer either by wire transfer, credit card refund voucher such sums already paid less 20% - 50% of the total purchase order value being cancellation charges incurred by KALKERIET in respect of its expenses.
The contract shall not be cancelled unless the manufacturer of the products agrees to accept KALKERIET's cancellation notice.
KALKERIET shall check the packaging and conditions of each Product returned, being the substantial integrity of such Products an essential requirement for the exercise of the right of cancellation.
KALKERIET reserves the right to reject the return of such Products that should result to have been damaged, deteriorated, stained or appear to be in a condition that unequivocally shows that they have been used for purposes other than for those verifications by the Customer strictly necessary to ascertain the nature and features of the Product purchased.
In the case that the return shipment requires pickup or the payment of any added fees, KALKERIET reserves the right to refuse returns sent with a different courier than specified in the confirmation email.
Pickups for all authorized returns with KALKERIET’s courier account numbers must originate from the same country of the original shipment.
Returns are not applicable on made-to-order designs (items with +2 weeks lead time).
Large or fragile items (as determined by KALKERIET) we reserve the right to nominate a specialist handler for return transit and pass the cost of this service onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet it.
Any Security Tag must still be intact and attached to returned items.
